Hotel man, are you smiling today?
In the service industry, a smile is a commodity, and a smile is a silent language and an invisible service, so as a hotel person, you must learn to smile etiquette. The editor has collected some common sense of smile etiquette for everyone, hoping to help you.
01
standard smile
Clean clothes, dignified appearance and full of energy.
Smile should be standardized and decent.
Smileers should have a calm demeanor, lightly closed lips, wide-eyed smiles, energetic eyes, moderate enthusiasm, natural generosity, and proper norms.
- Smile actively.
If you are a mature or well-trained employee, make eye contact with the guest and give a smile before you speak. In this way, you create an atmosphere and situation in which friendly enthusiasm is beneficial to you; you will definitely win the other party’s satisfactory return. If the other person smiles first, they must immediately return a polite smile.
- The best length of time to smile is no more than 7 seconds.
The time is too long to give people the feeling of smirking, but the beauty of the smile is lost.
5, the best start.
When the eyes are in contact with the guest, look at the other person and start smiling. The first smile can be used to greet customers in general, and the second smile can be used for regular customers or business activities. However, the starting and closing of the smile must be done naturally.
02
standard eye
- Look straight.
When smiling, you should dare to face each other, express naturalness, self-confidence and self-esteem.
- Watch time.
When talking to people in social situations, the eyes should only glance over and quickly turn to the face; the gaze time is generally about 5 to 7 seconds. Don’t stare at each other for a long time.
Some people put forward the concept of “moral gaze time”, which holds that the time for one person to look at another person’s eyes, face and other parts of the body should not cause tension between the two parties. Especially when looking into the eyes of the opposite sex, it should not exceed 10 seconds at most. Otherwise, it is easy to cause misunderstanding.
- Look at the position.
It is impolite to stare; it is also impolite to stare at a certain part of the other party. The position of gaze is closely related to the information conveyed and the atmosphere it creates. Different occasions and different objects have particular attention to the area of gaze.
Notice:
First, the scope of the official gaze.
Generally, it is within the range of its eyes and its upper forehead. This gaze area can create a serious, condescending, and overwhelming situation. Therefore, it is a commonly used gaze range in business activities.
The second is the range of ordinary gaze.
In ordinary social situations, people generally look within the range of their eyes and their lower foreheads. It can create an egalitarian, cordial and relaxed social atmosphere, which is conducive to communication between both parties.
The third is the range of intimate gaze intervals.
This refers specifically to people with intimate relationships, such as the gaze interval between lovers, loved ones and friends, mainly the eyes, lips and chest of each other.
03
smile premise
- Maintain an optimistic and stable psychological quality, not be too sad or happy, and be calm and calm in case of trouble.
Properly handle various problems at work, especially their own work mistakes. Enter the role in time after taking the job, and forget about some troubles and unhappiness.
Send a smile from the heart, don’t pretend, a fake smile is called a skin smile, but it scare people away.
When smiling, the eyes should also contain a smile. Just imagine, showing your teeth or pursing your lips and smiling without matching your eyes will appear insincere.
Emotional communication with customers and emotional service will make a smile be real and come from the heart.
A smile is not born, it is important to cultivate it.
Always remind yourself to keep a happy mood, keep smiling, and practice in front of the mirror when you are free, until you are satisfied and become a habit.
04
Five methods of basic smile training
The main purpose of the basic training method is to help find the best smile pattern, to find the smile that belongs to your best stereotype. When you practice, you need to practice repeatedly to master its feeling.
- Thumb method
Hold both hands and four fingers lightly, with two thumbs outstretched in an inverted figure-eight shape, with the index finger knuckles lightly placed near the cheekbones; the belly of the two thumbs up, placed one centimeter at both ends of the corners of the mouth, and gently pull the corners of the lips diagonally upwards; Repeatedly Many times, after observing and seeking your satisfactory smile state, seal the memory.
There is another way, the index fingers of both hands are lightly clenched, and the backs of the two fists are placed outwards under the lips; the two thumbs are extended, and the belly of the two thumbs are placed at the corners of the lips, and gently pulled upwards. Do it repeatedly to find a satisfactory position.
- Index finger method
Lightly clench your fists, stretch out your index fingers in a figure-eight shape, place them on the corners of your lips, and gently pull the corners of your mouth diagonally upwards to find the best position. There is another way, hold the hands lightly and stretch out the index finger; place the two fists under the chin, place the two index fingers on the ends of the corners of the mouth, and gently push it diagonally upward. Push it several times until you find a satisfactory position.
3, middle fingering method
The two middle fingers are extended, and the remaining four fingers are naturally folded and half-grip; the two middle fingers are placed on both ends of the corners of the mouth and gently pulled diagonally upwards. Repeat many times to find your beautiful smile feeling.
- Little finger
Extend two little fingers, and the remaining four fingers are naturally folded, half-grip; place the belly of the two little fingers on both ends of the corners of the mouth, gently pull the corners of the mouth; do this repeatedly until a satisfactory smile is found.
- Double fingering
Extend the thumbs and index fingers of both hands, and gently hold the other three fingers together; place the two thumbs under the chin; place the inner sides of the two index fingers at the corners of the mouth, and gently push upwards; repeat several times until satisfied.
There is another way, extend the thumb and index finger of both hands, and hold the other three fingers together; press the two index fingers on the outer ends of the two eyebrows; place the two thumbs at the corner of the mouth, and gently pull it diagonally upwards. Repeat it many times until you are satisfied, freeze it and enjoy it, and then keep it in your memory.
05
basic smile practice
The basic training mainly shapes the face shape when smiling, so that the smile looks better. Lifting training is training on “how to laugh fast”.
- Smile in the mirror training method
This is a common, effective and most visually interesting training method.
Sitting in front of the mirror, dressed neatly, in a relaxed and happy mood,
Adjust breathing naturally and smoothly; meditate for 3 seconds,
Begin to smile: Lightly close the lips, lift the corners of the mouth slightly, and stretch the facial muscles;
At the same time, pay attention to the coordination of the eyes, so that they can achieve a smiling face with stretched eyebrows.
so many times. Self-mirror smile training time is optional.
For obvious effect, play background music.
- Simulated smile training method
① Close your lips lightly.
② Extend the index fingers of both hands (the remaining four fingers are naturally close together), and the fingertips are butted and placed 15-20 cm in front of the mouth.
③ Let the tip of the two index fingers move to the left and right at a slow and uniform speed, so that they are separated by a distance of 5-10 cm. At the same time, with the movement speed of the two index fingers, the lips will increase the expansion of the corners of the lips synchronously, and form a beautiful smile in the mind; and let the smile stay for a few seconds.
④ Move the two index fingers toward the middle at a slow and uniform speed until the two index fingers meet; more exciting content can be found on the website of Hunan Cuisine Chef Tang Jie. At the same time, the corners of the smiling lips began to slowly retract at the speed of two fingers.
A reminder: It is very important to train your smile to slowly stop.
Don’t: Don’t let the smile stop suddenly, so repeat the opening and closing training 20 to 30 times.
- Memory retrieval method
This is a method often used by actors in training, also known as the “emotional memory method”.
It is to wake up the most pleasant and joyful scenes in the past from memory, so that this emotion will come back to my heart, and I will enjoy a pleasant smile again.
- Observation and appreciation
This is a way for several people to get together, observe, discuss, communicate with each other, encourage each other, and share happy smiles with each other.
You can also pay attention to observing other people’s smiles, save the wonderful “shots” in your memory, and imitate them from time to time.
- Containing chopsticks
This is Japanese training.
The props are to choose a clean and smooth cylindrical chopsticks (not suitable for disposable wooden chopsticks, to prevent tearing the lips), put it in the mouth, and gently bite (hold it) with your teeth to observe the smiling state. .
- Mindfulness
This is a training method in which people who already have the foundation of smile training or who are good at smiling do not need to look at a mirror or other props, but only use their minds to control and drive their lips to achieve the best smile state.
There are many benefits of this approach:
One is that you don’t have to use a mirror.
The second is that it can be done anytime, anywhere, quietly,
The third is the best way to develop a sense of smile and a habit of smiling.