170 room hygiene inspection standards, so that the hotel continues to receive praise
Hygiene is the basic point that cannot be lost in the daily operation of the hotel. How to ensure the hygiene of the guest room is the top priority of the hotel’s daily work. During the current normalization of the epidemic, guests will pay more attention.
Today, Xiaobian shares 160 items about guest room hygiene from 15 parts : guest room, air conditioner, wardrobe, combination cabinet, balcony, curtain, coffee table, painting, ceiling, bed, headboard, bedside table, carpet, wallpaper, and bathroom . Checked items .
01
hotel rooms
1) Check whether the doorbell has any abnormal sound and whether the do not disturb light is normal;
2) Whether the house number plate is loose, whether the copper surface is polished, and whether the handwriting is clear;
3) Whether the door lock is opened normally, and whether the safety tongue is out of order;
4) Whether the door leaflet is normal (whether the door air drum is working normally);
5) Whether the anti-theft chain is loose;
6) Whether the door magnetic touch is loose;
7) Whether the paint on the door is discolored or damaged;
8) Check whether the Do Not Disturb and Please Sweep signs hanging behind the door are in place and damaged;
9) Whether there is dust on the door frame.
02
Air-conditioned part of the hotel
10) Whether the air conditioner makes noise;
11) Whether there is dust accumulation on the dust filter;
12) Whether there is dust accumulation on the shutter door;
13) Whether the fresh air filter is closed and whether there is dust accumulation;
03
hotel wardrobe
14) Whether 4 hangers for men’s clothes, 4 hangers for women’s clothes, and 4 hangers for trousers are all placed in place as required;
15) Whether the gas mask is in good condition;
16) Whether the safe is normal;
17) Whether the emergency light is normal;
18) Whether the travel switch of the wardrobe door is normal, and whether the wardrobe light is normal:
19) Whether there is any stain on the silk quilt, whether it emits peculiar smell, and whether it is neatly placed;
20) Whether the yukata is placed as required, and whether the yukata cover is damaged;
21) Whether the nightgown is clean and flat;
22) Whether the shoehorn is clean and placed in the correct position;
23) Whether the shoe polisher has been opened;
24) Whether the shoe cloth is clean and neatly placed as required;
25) Whether the top of the shoe (both for men and women) is clean and the matching is correct;
26) Whether the clothes brush is clean, and whether it is stained with hair and silk debris;
27) Whether the wooden shelf of the wardrobe is dusty;
28) Whether the clothes rail is dusty;
29) Whether there is dust accumulation on the shutter door;
30) Whether the luggage rack is rusted, whether there is dust on the surface, and whether the nylon belt is damaged;
31) Whether the laundry bags and laundry list are neatly placed as required;
32) Is there any debris at the bottom of Tenglan;
33) Whether the slippers are neatly placed as required;
04
The cabinet part of the hotel
34) Check whether the side of the luggage cabinet is damaged, whether the drawer is pulled smoothly, and whether there are sundries or leftover items from guests;
35) Whether the large and small shopping bags are neatly arranged as required;
36) Whether the drawer of the combination cabinet is pulled smoothly, and whether there are sundries in it;
37) Whether the shoe-shine cloth and sewing kit are placed in the specified position as required;
38) Whether the items in the sewing kit are complete;
39) Whether the “Hotel Memorial Book” and “WELCOMETO CHINA” books and periodicals are placed in the specified position in the drawer of the combination cabinet, whether there are missing pages, damage or stains, and replace them in time if there is an emergency;
40) Whether there is dust accumulation in the hotel service introduction booth;
41) Whether the “Service Guide” is damaged, missing pages or stains, if any, it should be replaced in time;
42) Check whether the stationery holder is damaged or has traces of ballpoint pen, if any, it should be replaced in time;
43) Whether the printed matter (letter paper, envelope, telex paper, etc.) is wrinkled or damaged, if so, it should be replaced in time;
44) Can the ballpoint pen be used;
45) Whether there are cigarette butts or stains in the ashtray;
46) Whether the matches are scratched, if any, they should be replaced in time;
47) Whether the flower arrangement is new and bright, and whether there is a paper pad at the bottom of the pot;
48) Whether the dressing mirror is clean and bright, and whether there is dust on the top of the mirror;
49) Whether the dressing stool is stable;
50) Whether there is dust accumulation on the side feet of the combination cabinet;
51) Whether the lampshade of the table lamp is stained;
52) Whether the lamp switch is normal, whether the lampshade nut is stable, and whether there is dust on the bulb;
53) Whether the TV plug is inserted in the specified position, whether the switch is normal, and whether there is any smudge on the TV screen;
54) Whether the TV screen is clear, whether the channel is adjusted as required, and whether the volume is adjusted to an appropriate position;
55) Whether the remote control operation is normal;
56) Whether the refrigerator socket is inserted in the specified position, and whether the startup is normal;
57) Check whether the outer shell of the refrigerator is in good condition and whether the quick-freezing compartment is frosted;
58) Whether all kinds of old water are fully replenished, whether the wine is damaged or expired, and whether the bottle cap has been unscrewed;
59) Whether the snack food has expired or been opened;
60) Whether the trash can is stained or burnt by cigarette butts;
61) Whether there are sundries around the combination cabinet;
05
The balcony part of the hotel
62) Check whether there is dust on the door frame of the balcony, and whether there are sundries in the ground rail;
63) Whether the balcony railing is dusty;
64) Whether the balcony floor is clean;
65) Whether the balcony walls are clean;
06
Curtain part of the hotel
66) Whether the window screens and curtain hooks are arranged in accordance with the regulations, and whether the pulling is smooth;
67) Whether there is any decoupling of curtains and window screens, if so, they should be hung up in time;
68) Whether the shading cloth leaks light;
69) Whether the curtains and screen screens are clean;
70) Whether there are sundries or stains on the carpets covered by curtains and window screens.
07
The coffee table part of the hotel
71) Whether the armchair is stable and not damaged;
72) Whether there are sundries under the seat cushion of the lap seat;
73) Whether there is any stain on the seat surface;
74) Whether the armchair board is stable;
75) Whether the coffee table is stable and not damaged;
76) Whether there are sundries and dust under the tray;
77) Whether there is dust or stains on the outer shell of the water bottle, and whether the interior is clean and free of water traces;
78) Check whether the shell of the cold water bottle has water marks or stains, and whether it is filled with 2⁄3 of cold water;
79) Whether the shell of the electric kettle is clean, and whether the interior is clean and free of scale;
80) Whether the special wires for electric kettles are packaged and placed in accordance with regulations;
81) Whether the cup cover is damaged, whether there is any stain in the cup, and whether the cup is damaged;
82) Check whether the teacup is cracked and whether there is any trace of tea in the cup;
83) Whether the surface of the tea box is damaged;
84) Whether the four kinds of tea leaves in the tea box (two packs of each kind) are neatly arranged as required, and whether there is any deterioration;
85) Whether the fruits in the VIP fruit basket are fresh and free of deterioration and damage;
86) Whether the tribute card is placed according to the specifications;
87) Whether the fruit knife, fork and napkin are clean;
88) Whether the lampshade of the floor lamp is clean and free of stains;
08
Hanging pictures in the hotel
89) Whether the hanging picture is firm;
90) Whether there is any stain in the frame of the hanging painting;
91) Whether there is dust on the top of the hanging painting;
09
The ceiling part of the hotel
92) Whether the corners around the ceiling are smooth and free of cracks;
93) Whether the ceiling is smooth without cracks;
94) Is there any mildew, stains or odor on the ceiling;
95) Whether the smoke detector is delivered or damaged;
10
The bed part of the hotel
96) Whether the bed cover is flat, clean, free of stains and odors;
97) Whether the bed is flat and wrinkle-free;
98) Whether the sheets are flat, without stains, and whether the midlines of the three sheets overlap;
99) Whether the corners of the bed are symmetrical and neat;
100) Whether the blanket is damaged and smells bad;
101) Whether the pillow is soft, free of stains and odors, and whether the height is appropriate;
102) Whether there are sundries such as hair on the bed;
11
Hotel headboard section
103) Whether the headboard is stable and not damaged;
104) Whether the headboard is neat and clean;
12
Hotel bedside table section
105) Whether the bedside lamp can be on, whether the lamp pole is stable, and whether there is dust accumulation;
106) Whether the bedside lampshade is clean and free of stains;
107) Whether the audio button is loose, and whether the volume is adjusted to an appropriate position;
108) Whether the music program can be played normally;
109) Whether the do not disturb light switch is normal;
110) Whether the night light is normal;
111) Check whether the bedside control board is loose;
112) Check whether the telephone line is properly wound and placed, whether there is dust, stains and peculiar smell on the telephone, and whether you can hear the sound of normal running current when you pick it up;
113) Whether the “Chengdu Telephone Directory” is missing pages, damaged, and whether there is a package;
114) Whether the message book is damaged;
115) Whether the message paper is placed in accordance with the regulations;
116) Whether the pencil heart is broken and whether it can be written.
13
Carpet part of the hotel
117) Whether the carpet is flat, loose, wrinkled or damaged;
118) Whether there is any stain on the carpet;
119) Whether there are sundries on the carpet under the bed;
120) Whether there is dust accumulation in the corners of the carpet;
14
Wallpaper section of the hotel
121) Whether there is mildew or stains on the wallpaper;
122) Whether the wallpaper falls off or is damaged;
123) Whether the corner is damaged;
15
The restroom of the hotel
124) Whether the bathroom door is damaged or deformed;
125) Whether the door bolt is loose;
126) Whether the rotation of the door lock is flexible;
127) Whether the clothes hook behind the door is flexible;
128) Whether the exhaust fan is turned on and operating normally, and whether there is any noise;
129) Whether the mirror headlight is firm;
130) Whether there is mildew or cobwebs on the ceiling;
131) Whether the angle of the ceiling spotlight is appropriate, whether it affects the lighting effect or encounters combustibles;
132) Whether the basin faucet switch is loose;
133) Whether the water removal and lifting of the washbasin fails;
134) Whether the surface of the faucet is bright and whether there is dirt accumulated under the faucet;
135) Whether there is water or dirt on the surface of the basin;
136) Whether the basin is loose, and whether there is dirt at the connection with the marble;
137) Whether there are any stains such as toothpaste on the walls on both sides of the basin;
138) Check whether the marble platform baffle is deformed or contaminated;
139) Whether there is dust accumulation on the floor below the marble platform;
140) Whether there are sundries and stains in the trash can;
141) Whether the roll paper is folded according to the regulations;
142) Whether the paper roll holder is firm and dust-free;
143) Whether the bath liquid or hair liquid has leaked or been used;
144) Whether the shower cap and toothbrush have been used, and whether the packaging is damaged;
145) Whether the cup cover of the mouthwash cup is damaged or stained, and whether the cup is cracked;
146) Whether the folds of the three face towels are uniformly inward, the length is uniform, the surface is soft, and there is no threading phenomenon;
147) Whether the folds of the three square scarves are uniformly inward, the length is uniform, the surface is soft, and there is no threading phenomenon;
148) Check whether there is dust in the recess of the telephone set in the bathroom, and whether the telephone lines are placed in accordance with the regulations;
149) Whether the roll paper placed on the toilet tank surface is wet, and whether the packaging is complete;
150) Whether the female guest bag placed on the toilet tank surface is old and curled;
151) Whether there is dust accumulation on the toilet tank cover;
152) Whether there is scale on the inner wall of the toilet tank;
153) Whether the operation of the parts in the toilet tank is normal;
154) Whether the toilet tank switch is flexible;
155) Check whether the joint between the toilet cover and the toilet seat is loose and whether there is dirt;
156) Whether there is any stain on the wall behind the toilet and nearby;
157) Whether the floor drain is accumulated with debris and whether there is any peculiar smell;
158) Whether the waterproof fog lamp at the top of the bathtub is loose;
159) Whether the shower head is clean and bright, whether the rotation is flexible, and whether the water outlet is adjusted according to the regulations;
160) Whether the bath towels are folded according to the regulations, and whether they are neatly placed;
161) Whether the towel rack is loose and whether there is any soap stain;
162) Whether the shower curtain rod is loose and whether there is dust accumulation;
163) Whether the shower curtain sags naturally, and whether there are stains and mildew at the bottom;
164) Whether the shower curtain hook is missing;
165) Whether the soap holder above the bathtub is stable, clean, bright and free of stains;
166) Whether the bathtub faucet switch is loose;
167) Whether there are stains or oil stains on the inner wall of the bathtub;
168) Whether there is dust or hair on the bottom of the bathtub;
169) Whether the anti-skid pad is soft, whether there are stains and mildew;
170) Whether the floor towel is flat, white and free of stains.
For hotel guests, the cleanliness of guest rooms is one of the most basic needs, and the quality of guest room hygiene directly reflects the image of the hotel. Therefore, how to strengthen the control of the hygiene quality of hotel rooms is what every hotel needs to pay attention to.
As the hotel’s main source of income, guest rooms play a very important role in hotel operation and management, and are also the place where hotel guests stay the longest. For guests, the guest room cannot take any facilities and equipment away. During the stay in the hotel, it is only an experience, the experience of room service and hygiene quality.
What is the sanitation standard of the hotel and how to do a good job in the hygiene of the guest room is what the room manager must know. The control of guest room hygiene is also the most important part of the job responsibilities of the housekeeping manager.
“Sanitation quality is the lifeline of guest rooms”, and cannot just stay on the slogan. Guest room managers must attach great importance to hygiene quality and avoid putting the cart before the horse. They do a lot of work in service but ignore basic hygiene.