Do these points to make your hotel more prosperous in the summer season!

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Since June, most parts of the country have gradually begun to heat up, entering a sultry summer one after another. What kind of service preparations should the hotel do in order to win genuine praise from guests? Let’s take a look together.

01

Prepare cooling items such as towels and drinks

When guests come to the hotel, they must stay in the lobby and wait. At this time, it is easy to gain goodwill by providing guests with drinks and items to prevent heatstroke and cool down.

①Free popsicles

Popsicles can be wholesaled at cold drink stores, and the cost is controlled at 0.5-1 yuan, preferably brand goods. You can buy 2-3 popsicles on the market, and you can eat them for free. This total cost is controllable, and one person cannot consume many popsicles.

②Welcome fruit

The king of summer fruits - watermelon. Find suppliers, summer watermelons are not expensive. After the guest arrives at the store, send a plate of watermelon to the guest, which will definitely enhance the guest’s favorability.

③Welcome drink

When guests arrive at the store, they are offered a cup of sour plum soup to cool off the heat and quench their thirst. Sour plum powder can be purchased. Make some more ice, it’s even better chilled.

02

Shade cooling in outdoor parking lots

Generally, hotels can think of providing cooling services in the hotel lobby and guest rooms, but few hotels will provide shading and cooling services for guests’ cars.

If the hotel does not have a parking shed or underground garage, many guests’ cars will be exposed to the sun, causing the temperature in the car to rise and affecting the travel experience.

03

Regular pest control

The quality of prevention and treatment of the four pests not only affects the hygiene level of the hotel, but also directly affects the evaluation of the hotel by customers. Many hotels have poor hygiene reviews, not because of the hotel linen, but because of the sudden cockroaches and bugs. Some hotels, especially small-scale hotels, take simple family-style preventive measures to deal with the four evils. For example, it is not appropriate to clean up dead water, mop the floor with disinfectant powder, and arrange some simple stickers for cockroaches and mice.

Because there are people coming and going in the hotel, the prevention and control situation is much more complicated than that of ordinary families. Therefore, hotel operators must hire an outside professional company to eliminate the four pests.

04

Turn on the air conditioner early: keep it cool

The hotel needs to ensure fast check-in. In the hot summer, most guests just want to quickly return to their room to rest. Before the guest arrives in the room, you can ask the room service staff to turn on the room air conditioner in advance to lower the indoor temperature to ensure that the guest can feel cool as soon as they enter the room;

If you want to make the guests feel cool and not consume too much power, we can refer to two methods-

①When guests check in, the front office will notify the room department to turn on the air conditioner. Generally, it takes at least 5 minutes from check-in to the guest walking to the room. Through this time difference, the room can basically be cooled.

②Always keep at least a few of the hotel’s main room types with the air conditioner always on. Every time a room is opened for guests, the housekeeping department will open a new one, so as to ensure that there will always be a cool room.

In summer, air conditioners are used more frequently. The hotel engineering department should regularly check the cleanliness of the air conditioners, and pay attention to the maintenance of the drip pipes and the external units of the air conditioners, so as to avoid noise or operation problems causing negative reviews.

05

Welcome Gift: Food Safety Beware

In summer, the temperature is high. If your welcome gift is food, such as fruit, chocolate, drinks, etc., it is not recommended for guests to enter because of the long-term storage of food. The hotel can provide welcome drinks or welcome fruits to guests. But pay attention to the timing of delivery.

If it has been placed before the guests check in, it is easy for the guests to worry about whether your things are fresh and safe. It is recommended to contact the guests by phone after check in, and communicate the time before sending them.

06

Mosquito elimination: do a good job of closing windows

There are many mosquitoes in summer. In addition to doing a good job in removing insects in the hotel, we should also remind guests to pay attention to mosquitoes: “Because the hotel has a lot of greenery, there may be more mosquitoes around. Please close the doors and windows to prevent mosquitoes from entering the room.” In the room, Can also provide desk card tips to remind guests.

In the guest room, the hotel can prepare electric mosquito coils, toilet water, anti-mosquito liquid and other supplies for guests to use by themselves. If the guest indicates that there are mosquitoes in the room, you can go to help the guest to remove mosquitoes.

07

Customer Care: Pay Attention to Words

The room service staff should pay attention to the status of the guests. For example, if they encounter a guest who is accidentally soaked by the rain in summer, and there is no bathrobe in the room, they should take the initiative to send it and take care of the guest’s physical condition.

08

Room Amenities: Replenishing Mineral Water

In summer, guests may have a greater demand for water. Usually, only 2 bottles of mineral water are placed, and it is recommended to increase to 4 bottles. Pay special attention to some rooms with a large number of occupants, such as suites, and guests who want to make milk powder with a baby, you can take the initiative to ask and provide more.

09

Laundry Service: Provided by active inquiry

In summer, the clothes of guests are basically changed every day. For guests who stay in the hotel for more than 2 days, the hotel can take the initiative to ask whether the guests need free laundry services, drying services, etc.

If the hotel is unable to provide laundry service, guests are required to do laundry by themselves. Clothesline and laundry detergent can be provided in the guest room, or the guest can be introduced to the place where the clothes can be dried in the hotel.

say at the end

High-quality service is to provide customers with a heart-to-heart service while fully meeting their basic needs.

The same is true for summer guest service. The hotel should use empathy to appreciate the needs of the guests, and try to satisfy them as much as possible under the premise of the actual situation of the hotel. If these services can be combined with some small ideas, word of mouth can be born.

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