Tips for hoteliers to improve their communication skills
In daily life, in fact, many problems are caused by poor communication.
In the hotel work, when the task was handed over, it was not explained clearly, resulting in a lot of useless work. When chatting with hotel colleagues, because of aphasia, the relationship between the two sides was affected. When discussing cooperation with hotel customers and meeting new friends, because they are not good at words, they leave a poor first impression on the other party, which leads to a missed opportunity.
If we can communicate more efficiently, many misunderstandings, arguments, and discords can actually be avoided.
So, how can you improve your communication skills?
The number one principle in efficient communication is: Concise, Simple
Whether it’s company superiors, hotel colleagues, friends, or long-speaking people, everyone tends to avoid them intentionally or unintentionally – he’s not a bad character, and there’s no big problem, but he just feels very tired talking to him.
Many people may not realize that communication is a two-way process.
If every time the room supervisor and the room attendant issue a service request, it is particularly long, complicated, and lacking in focus, then the room attendant has to spend the same time and energy to parse and dehydrate in order to understand what the room supervisor wants to convey. On the one hand, this easily leads to distortion of information. On the other hand, every conversation consumes a lot of cognitive resources for the housekeeper.
A lot of times, whether you are long-winded in the eyes of others is not a question of yes or no, but a question of degree. It is difficult for us to control the opinions of others, but we can try our best to make our expressions more concise, efficient and smooth.
01
Reflect on your own language
“Say important things three times” is a stalk in WeChat Moments. However, if you keep repeating what you have said during the conversation, I am afraid that everyone’s perception of this person will change.
a small suggestion
Take a look back at your chat records with friends and hotel colleagues, and think in a different light. If it were me, would I be annoyed to see such a conversation? If yes, where do you start to get annoyed? How can this be avoided?
Listen, and pay attention to your language: what are you talking about too much? Which sentences can be deleted? What moments should you remind yourself of? On the other hand, you can focus on observing the other party’s reaction when communicating. If the other person shows a little impatient, distracted, or absent-minded, give yourself a signal immediately and ask yourself: Am I talking too much?
Gradually, you will be able to establish an early warning system to help you monitor your expressions at all times and have a comprehensive understanding of yourself.
02
listen carefully
Dr. Covey once said: Most of us listen not to understand, but to respond in response.
In the hotel’s weekly meeting or other company meetings, how much of our listening is to understand the other party’s position and point of view, rather than to fight back, seize the loopholes in the other party’s speech and give him a fatal blow? Isn’t it just contrary to the nature of the conversation that everyone sits face-to-face in a conference room just to express their views and make themselves the center and focus of the meeting.
03
practice retelling
The most effective way to develop communication skills is conscious practice. It doesn’t have to be a lot or high intensity, just a few minutes a day can consciously control our brains and organize language more efficiently.
You can start by repeating the information you have received. After reading this article, you might as well try to refine and condense the content of the article, and tell it to yourself in your heart.
At the same time, set an alarm and set a time limit for yourself, such as 30 seconds. Ask yourself to make this message clear within 30 seconds. In the process of retelling, a great deal of detail may be lost. It doesn’t matter, take your time. Once you have finished speaking, you can change the subject and angle, organize the language again, and speak for 30 seconds.
During the practice, strictly follow the time limit. This is the classic elevator rule.
There is a saying: If you can’t explain a thing clearly in 30 seconds, you can’t do it in 30 minutes.
The premise is that in 30 seconds, explain one thing clearly, including the cause and effect, and make others interested, which is actually very difficult. At the same time, it can also improve their cognition and understanding of information, as well as thinking ability.
04
Try not to start with “no”
Long-term education leads us to believe that things are dualistic, especially when faced with major events, where everyone feels that they have the only correct view in their hands. Therefore, it is habitual to deny the other party first to prove the correctness of their views. Little do they know that this way of expressing opinions will lead the conversation to debate, confrontation, debate, and may end up in an unpleasant one-off.
In a conversation with a hotel colleague, the best way to get the other person’s attention is to say “no”: “Your opinion is wrong, I disagree with your opinion, I disagree with your opinion…” But when you actually want to express your position , just express your own opinions directly, there is absolutely no need to deny the ideas of others.
05
If you don’t know, say you don’t know
A bombshell is not necessarily a popular talker. Don’t become unpopular because of your recklessness, and don’t affect everyone’s mood and atmosphere because you don’t understand. There are no airtight walls after all.
If you don’t know or don’t understand, then just say it directly, it just happens to be a good opportunity to learn.