A hotel with enhanced security management makes guests feel more at ease
The woman was beaten by strangers in the hotel, the small card was stuffed into the crack of the door repeatedly, and the pinhole camera in the room was frequently exposed…
In recent years, negative reports on hotel safety have often been reported on the news, which cast a shadow over the hotel industry, and many guests even questioned: Is it safe to stay in a hotel?
In this issue, we will start from the 4 major difficulties in hotel safety management and summarize 3 executable coping strategies.
01
Why is hotel security management so hard to do?
1. The hotel is open
Almost all hotels open their doors to welcome guests from all over the world. The business philosophy of “customer is God” and “customer is always right” has been accepted by many hotels. Preventing criminals from committing crimes brings great difficulty to security management.
At present, the public elevators of most hotels will be set up to swipe the room card to go to the corresponding floor, which can effectively isolate some safety problems. However, some criminals will pretend to follow the guests in, and this facility is by no means an absolute policy.
2. Hotels become new criminal targets
Hotel guests are usually business travelers and tourists, and they bring a lot of property. They are becoming the target of criminal activities by foreign criminals and internal illegal employees.
If there are loopholes in the security management of the hotel, criminals will take the opportunity to commit crimes. For example, one day in a certain year, 11 cases of theft occurred in a foreign-related hotel in Shanghai, with a total amount of 718,000 yuan; there were also many serial theft incidents in Pingdingshan; a hotel guest in Zhengzhou was stolen more than 100,000 yuan of property.
Judging from the theft cases in hotels, internal staff work and internal and external collusion also accounted for a considerable proportion. For example, in 1998, there were many cases of internal staff theft in foreign-related hotels in Guangzhou.
Hotel employees have the opportunity to come into contact with the money, wealth and property of the hotel and guests in their daily work. If their self-cultivation is insufficient, the hotel’s safety management will be difficult to guard against.
3. Weak guest safety awareness
In all kinds of security incidents in hotels, many of the incidents are related to the weak security awareness of guests. For example, valuables are not stored at the front desk, but are placed in the guest rooms, so that criminals have an opportunity.
There are also many hotel safety accident perpetrators are the guests themselves. For example, in 1985, the catastrophic fire at the Swan Hotel in Harbin was caused by an American guest who was drinking and smoking in bed.
The uneven quality of guests and the lack of safety awareness have become the hidden dangers of hotel safety management.
4. Criminals are cunning and concealed in their methods of committing crimes, and “smart thieves” appear
From the analysis of the cases cracked by the Public Security Bureau in recent years, criminals are more and more inclined to professional criminal gangs with high IQ and high technology. They often pretend to be ordinary guests to stay in high-end luxury hotels, so familiar with the hotel that the hotel security managers let down their guard.
When such criminals commit crimes, there is a clear division of labor. It only takes a few seconds to open a magnetic card password lock without leaving any clues.
In 2019, in Nanning, Guangxi, a criminal gang composed of four people who committed crimes in hotels was cracked. They were able to copy credit cards and magnetic door cards. Within two years, they committed 34 crimes with a value of more than 1 million yuan.
02
What else can the hotel do?
1. Equipped with safety equipment and facilities
① TV monitoring system
It is mainly composed of cameras, video recorders, manual image switching, TV screens, etc. It is generally safe at hotel entrances and exits, elevators, guest room aisles and other sensitive parts to detect suspicious persons or abnormal phenomena, so that timely measures can be taken to prevent criminals. It can cause psychological deterrence and guarantee the safety of the hotel.
② Security alarm system
This system must be installed in important locations such as fire exits and financial departments in the hotel to prevent theft, robbery, explosion and other accidents.
③ Automatic fire extinguishing system
It consists of a variety of fire alarms, fire extinguishers, fire doors, fire pumps, positive air blowers, etc. It is a necessary facility for hotel safety.
④ Communication system
It refers to the liaison network formed by the security monitoring center as the command hub through the caller and other wireless telephone communication equipment, so that the hotel’s security work has the ability to respond quickly.
⑤ Electronic door lock system
The system can play a very good role in the hotel’s security management. In order to strengthen the prevention of “smart” theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When criminals insert the decoder into the electronic lock, the device can destroy the decoder and call the police.
2. Strengthen safety education for employees
① Strict recruitment training for waiters:
When recruiting employees, the hotel should strictly control to prevent some bad elements from mixing into the hotel staff. All recruited employees should be regularly trained and educated to improve their quality and cultivate their consciousness of abiding by the law.
② Establish a complete training system, including:
③ Require all employees to establish the concept of “everyone is responsible for hotel safety”.
3. Pay close attention to internal safety management
Many cases in hotels show that the success of the criminals is closely related to the inattentiveness and lack of safety awareness of the hotel’s internal security management personnel, and even some employees only judge people by their appearance, which makes the hotel’s security facilities and personnel fail to play their due role. . Specifically, it can be strengthened from the following aspects:
① Establish safety precautionary work procedures
According to the actual situation of the hotel, the security department should cooperate with each department to formulate a set of practical and effective security work procedures, emergency plans and management rules and regulations, and make preparations for various emergencies according to the work priorities of different periods.
② Establish and improve safety management rules and regulations and inspection systems
Implement post responsibility system. The security department should strengthen the inspection of the relevant places of the hotel, and timely discover and eliminate various unsafe factors.
③ Prevent suspicious persons
Any employee who finds a suspicious person or a non-guest wandering on the floor within the hotel area should take the initiative to ask, and pay attention to language skills when asking.
④ Implement a three-level responsibility system
The general manager, department manager, and team appoint the person responsible for fire prevention level by level, and implement the principle of “who is in charge is responsible” for all safety accidents that occur in the hotel.
⑤ Implement the public security fire safety standard evaluation system
Link a department (job) or individual’s safety work directly to its economic interests.
⑥ Strengthen inspection management during holidays
The key point is to pay attention to holidays, hotel activities and promotion periods, and strengthen personnel inspection management at night.