What kind of new people do hotels like to recruit?
This issue will provide managers and newcomers with some advice on career planning to help these “special” newcomers quickly integrate into the industry.
01
Troubles faced by newcomers
As a newcomer in the workplace, many newcomers to the hotel will more or less face the following problems, which affect their work:
Problem 1: Lack of planning, Buddha nature grows
The most common complaint of many newcomers lies in “can’t find a job they like, and they don’t like the job they find”, and newcomers in the hotel industry are no exception.
Therefore, many newcomers simply go to work with the mentality of “whatever the leader tells me to do, I will do it”, lack of career planning, and growth of Buddha nature.
Problem 2: Riding a donkey to find a horse, frequently changing jobs
Many newcomers will first find a place to eat for themselves, and then slowly pick their favorite job. Once they find a “better” or “favorite” job, they will immediately change jobs.
The current job is a “transit station” for newcomers, and they don’t have to spend too much time to study hard, and such a mentality will also affect the concept of career choice later.
Problem 3: The major is not suitable, and the learning is useless
Many hotel newcomers are not professional in hotel management, so there is a problem of “professional mismatch”. Even for graduates majoring in hotel management, because most of the schools focus on theoretical learning, when they actually start practicing after graduation, they find that the knowledge learned in the school can not help themselves, and they think that they have “learned in vain”, so they fall into distressed.
02
Do these 6 points well, the hotel is rushing to
In response to these problems, the first thing new hotel guests need to do is to adjust their mentality to better adapt to the current working environment. Who is the newcomer most loved by hotel managers? We conclude with 6 points.
1. Know the industry, understand the industry
Every industry has its own threshold. When you get in touch, you can’t adapt quickly, you can’t understand professional terms, you can’t remember how to operate, you can’t deal with emergencies, and you feel that everything you learn in school is useless. … It is required that the new hotel staff should constantly recharge themselves after work, so that they can better understand the industry.
①Self-learning: You can learn the methodology and excellent cases through online platforms such as restaurant training to achieve self-improvement.
②Understanding the industry: There are many classic hotel industry film books on the market that are worthy of repeated study by hotel people. This has been systematically summarized in the previous courses, and you can turn it out and learn it again.
③ Make friends: The connections in the hotel industry are very important. They can help you better understand the industry and give you more opportunities. You can consider getting to know more friends through some learning communities and hotel communities.
2. Set goals and clear direction
Without a goal, even if you work hard, you may not be able to reach the height you imagined. For newcomers who have just entered the hotel industry, you should tell yourself: “As soon as you come, you will be safe.”
①Clarify future career planning: You can take a middle and senior leader in the hotel as your goal and formulate your own future career planning direction. It is suggested that hotel newcomers can take the initiative to conduct interviews with middle and senior leaders to understand their growth trajectory and ask them for their growth experience.
② Formulate staged goals: After determining your future career plan, you can divide this big goal into short-term goals that can be completed in a short period of time, and then break through them one by one.
For example, a novice front desk wants to become a front office manager. In order to achieve this goal, you should break this big goal into small executable goals, such as how many times you need to get the hotel service pacesetter, and how long does your English level need to be achieved? At this level, it can shorten the check-in speed for guests to within seconds.
3. Adjust your mentality and study hard
As mentioned above, many newcomers come to work with the mentality of “riding a donkey to find a horse”, which is very easy to lead to “lazy” mentality. In the end, a new job is not found, and there is no learning at all in the existing position.
①Adjustment of mentality: Since I came to this place, I have to learn something more or less before leaving. It’s not that I don’t like it, so I won’t do it or learn it, or I won’t take anything with me except my salary.
②Concentrate on learning: Every position has something worth learning. For example, the front office position can let you learn the service skills of observation, the guest room position can let you develop the ability to observe meticulously, and the restaurant position can help you get in touch with different groups of people. social skills and more.
4. Take your first job seriously
After leaving campus to work, no one will care about what you have done in school, but what you have done after working, so the first job after graduation is very important for newcomers.
You need to work hard to get enough nutrition from this first job to lay the foundation for your future jobs. Learn more from seniors, learn more knowledge through various channels, and apply this knowledge in combination with actual work several times, turn them into your own things, and enrich your resume.
5. Boldly innovate and explore the unknown
Why would a company hire an inexperienced new person? The reason is that most managers expect new people to bring a little bit of innovation to a static job.
①Young thinking: The market is constantly changing, and the future market of hotels is no exception. What young people are thinking, no one knows better than the hotel newcomers who are young people.
②Bold expression: The newcomer is originally a blank sheet of paper, and there is nothing to worry about or hesitate. No one will laugh at how unrestrained the idea proposed by a newcomer is. If you have an idea, you must express it boldly. See the “wolf” staff
③Continuous innovation: New people want to produce new things. Although doing the same thing according to the old method can ensure no fault, it is not necessarily the best. As a newcomer, you can think about whether you can do better in the work process and whether there is any supplementary content in the work content. These are your irreplaceable core competencies.
6. Down to earth
In an impetuous workplace, being steadfast and hardworking is also a good quality. No one can do a core position from the beginning, and new hotel guests are no exception.
Start with the most basic and boring things, and gradually accumulate experience. You need to wait, waiting for a process of quantitative change to qualitative change.
03
Hard to bring newbies? You must use the right method!
As a manager, instead of complaining that new people are too difficult to bring, it is better to spend some energy to bring them.
1. Develop training to help grow
Newcomers who have just entered the society have no relevant working experience, “always do not understand this, nor do that”, as department managers and hotel managers, the first thing to help them is to do short, medium and long-term training plans , to help them quickly adapt to the position and working environment. During the induction period, the main training contents include:
①Breaking the ice: newcomers communicate, introduce themselves, and get to know each other
②Background: Introduce the background of the company, hotel and department, and get closer to the sense of identity and belonging
③Literacy: Provide specific training for job content to improve business ability
④Practical operation: establish a system of mentors, one belt and one, quickly adapt to the job and integrate into the company
2. Excavate the bright spots and discover the potential
In addition to the contact during the interview, after the new employee joins the job, the hotel manager must discover the potential of the new employee from the daily performance and other aspects, and arrange appropriate work according to their characteristics to give full play to the characteristics of the talents.
①Sharing: Newcomers can be invited to conduct regular exchange and sharing meetings in terms of job responsibilities, industry benchmarking research, etc., and through the sharing meetings, they can further learn about the expressive ability and thinking ability of new employees;
②Interviews: Department managers regularly interview new employees, inquire about work conditions and work thinking, answer new employees’ questions, and affirm new employees’ thinking, etc.;
3. Career planning, giving hope
The newcomers have a lot of energy, but they don’t know where to put their efforts. Hotel managers need to help them clear a good direction.
①Experience sharing: You can invite outstanding employee representatives and middle and senior leaders of the hotel to teach their own growth process in person, and help newcomers to clarify their direction through the experience of their predecessors.
② Growth planning: Managers can clearly publicize the internal growth path to newcomers, such as what kind of performance they have achieved, what kind of salary they can get, what kind of positions they can reach, etc., so that newcomers can clearly see the direction of growth.