The 7 check-in details that hotel guests care about most
01
Most common needs: Safety, comfort and convenience are paramount
In the guest’s accommodation experience, smiling service, bed comfort and quality of guest supplies, WIFI speed, transportation convenience, and breakfast are the most frequently mentioned aspects. Among these, the comfort of the bed, hotel bath products, breakfast, and the location of the city center are the concerns of the guests.
When choosing a hotel, guests are most concerned about safety, comfort and convenience. Hotel water, food, fuel, electricity, fire and other items related to the personal and property safety of guests must have strict management systems and measures.
02
Most of the guests have expectations for breakfast
Many guests will ask “Does my room include breakfast?” When checking in at the front desk, this is actually a common request. However, due to different hotel room types and room rates, some guests may feel lost.
03
Family stay, request for extra bed
In the case of a family of three traveling, the demand for extra bed services is relatively common. Whether an extra bed can be added and the cost of an extra bed will affect the choice of the hotel for family travelers.
04
Deep-seated needs: feel different cultural atmospheres
In addition to the above requirements, guests may also pay attention to the feeling of the hotel’s cultural atmosphere.
There are also the unique features of various themed hotels, integrating various elements of opera, film and television, classical and modern… will make guests feel the unique culture of the hotel.
05
Slightly Niche Demand: Membership Points Program
People who travel for a long time will first check if there is a point membership program or the like. Because of the large number of business trips, I tend to choose one or two chain hotels with prices and services that can better meet my needs, and apply for membership of the hotel.
Multiple stays in multiple cities make it easy to upgrade to a higher membership and bring a lot of points. These points can either be redeemed for free nights, small gifts, or even airline miles. “The backpack I use now is exchanged for points.” These people usually study these point systems when they are free, turning the “hard work” of business trips into a fun thing.
06
Details required: the temperature of the bath water
“I once stayed in a five-star hotel when I was traveling abroad. The facilities and environment were really good in all aspects, but the bath water was not hot. I stayed in a very painful two days.” Because of the language barrier abroad, Zhang The lady was afraid of communication. Although the temperature of the bath water was a little low, it was still tolerable. She stayed for two days, but decided to stay in that hotel again.
07
Women are more concerned about the cleanliness of the hotel environment
All three female respondents mentioned the requirement to be “quiet”:
“If the room is noisy, no matter how comfortable the bed is, I can’t sleep well.”
“I once lived near the elevator, and the hotel’s sound insulation was not very good. I listened to the sound of the elevator running all night, and I couldn’t sleep at all. Later, when I go to the hotel again, I will check the reviews first to judge whether it is quiet, and I will be in front of you. The desk said no room next to the elevator.”