Six steps hotels can take to reduce employee turnover
Nowadays, the turnover of hotel staff is relatively frequent. Faced with the difficulty of recruiting and retaining people, it is not only a problem faced by the hotel personnel department, but also a challenge faced by all hotel managers. If a hotel wants to retain its employees, it must formulate a management system that is rigorous, reasonable, and can coordinate the development of the hotel and its employees. So, how can hotels reduce employee turnover?
01
Establish a sound management system
As the saying goes, there are no rules and no circles. Institutions are essential for any team to be successful. Treat employees equally and implement the management system fairly and justly. No one is willing to accept unfair treatment. Once encountered, their emotions will fluctuate, affecting their future work and even choosing to leave. Therefore, a sound management system is particularly important.
02
Manage employees humanitarianly
To know how to respect employees, the dignity of employees is also very important. Don’t make accusations face to face and blindly pursue responsibilities. Instead, you should find the root cause of the problem and solve it together.
Those who “conquer people with virtue” can gain the respect of more people. The prestige and dignity held by managers will not be reduced because of this.
03
Become a “good teacher and friend” for employees
When a new employee takes up his post, he still has a sense of trepidation in the face of an unfamiliar environment. Coupled with the unfamiliarity, mistakes and setbacks he faced in the early days, it will cause great damage to his self-confidence. At this time, managers should play the role of “good teachers”: when they encounter difficulties, they will give timely encouragement and help. Teach carefully. Teach what you know to new employees and teach them all; and in normal life, you must play the role of “friends”: play with them, treat them as your friends, care for and help each other. In this way, new employees will definitely like the working atmosphere here, and they can work here with more peace of mind.
04
Make career development plans for employees
The company’s management system is reflected incisively and vividly among the employees. Developing career development plans for employees is a major measure of employee retention. Everyone has their own goals, let employees know that hard work can get more benefits. From this, the aggressiveness of employees will motivate him to work harder. The implementation of this initiative will allow employees to move forward with longer-term goals. He believes that there is room for development here, and he will naturally be willing to stay here.
05
Benefits for part-time employees
If a hotel relies on a lot of part-time employees, consider a suggestion: If you provide full-time benefits to part-time employees, you will recruit and retain better talent, which will eventually pay off. In fact, as the number of part-time employees is increasing around the world, providing them with certain benefits is becoming a common means of attracting and retaining good employees.
As the proportion of part-time workers increases, especially if, as expected, people born in the 1950s continue to work part-time mainly until they reach retirement age, then providing benefits to part-time workers will become more difficult. It may become a more commonly used means of attracting and retaining high-quality talents.
06
colleagues friendship
Research shows that employees who become good friends with colleagues at work are generally more satisfied with their jobs and are more productive. According to Gallup’s survey on job satisfaction, one of the 12 most important satisfaction criteria is when an employee says “I have my best friend among my colleagues.”
In China, this factor is even more meaningful because Chinese are working longer and longer hours. According to NOP World’s survey, Chinese employees work 40.9 hours per week, higher than the world average of 40.6 hours. Therefore, it is not difficult to understand that if employees have established a deep friendship with their colleagues, they will be more comfortable and happy at work.
In order to create this friendly and collaborative atmosphere, managers need to carry out various activities to enhance the friendship between employees. Some companies are also good at encouraging employees to refer their friends to fill vacancies at the company.