Hotel inspirational stories, small stories with great energy
The following is an inspirational story about the hotel. The hotel is a must-stop place for people to travel. It is like a home. Everything in the hotel is related to the mood of the guests!
01
Bangkok Hotel Service Tricks
American tourists are on vacation in Bangkok, Thailand. As soon as the hotel opened in the early morning, a beautiful Thai lady greeted him with a smile: “Good morning, Mr. Jack.” The American tourist was very surprised. He didn’t expect the hotel’s floor attendant to know his name. The waiter explained: “Mr. Jack, our lady on duty on each floor must remember the name of every guest in the room.” The American guest was very happy when he heard it.
Under the guidance of the waiter, the American guest came to the restaurant for dinner. When the waiter served the food, he respectfully addressed him as Mr. Jack. At this time, a plate of dim sum came, and the dim sum was very strange. The American asked the waiter standing next to him: “What is the green thing in the middle?” The waiter took a look, took a step back and explained. When the American guest asked another question, she took another look and took a step back before answering. It turned out that this step back was to prevent her saliva from splashing into the dish, and American guests were very satisfied with this meticulous service.
When the American tourist checked out and was about to leave the hotel, the hotel clerk folded the receipt and put it in the envelope and returned it to the guest: “Thank you, Mr. Jack, I hope to see you again for the sixth time.” I saw it 6 times, it turned out that it was the 5th time this American guest went to Bangkok, Thailand.
A long time has passed, one day this American received a card and found it was from a Bangkok hotel in Thailand. It said: “Dear Mr. Jack, the whole company misses you very much. Please come when it is convenient for you next time you pass through Thailand. Look at us.” It read, “Happy birthday to Mr. Jack!” It turned out to be the American’s birthday.
Conclusion: It is admirable for a five-star hotel to be so attentive to every detail of its guests. This nuanced quality service has undoubtedly won the hearts of American customers. Don’t ignore every detail. Perhaps, it is this nuance that affects the big picture. We do not lack majestic strategists, but we lack executors who strive for perfection. We must carry out scientific, careful observation and research to prevent problems before they occur. Any paralysis and neglect of details will bring unimaginable consequences. Just as the omission of details can ruin a grand plan, the accuracy and vividness of details can make a great work, and it can even be the icing on the cake.
02
The Legend of the Hilton Hotel Manager
One night, it was late, an elderly couple walked into a hotel and they wanted a room. The waiter at the front desk replied: “I’m sorry, our hotel is full, and there is no room left.” Seeing the tired look on the old couple’s face, the waiter said, “But, let me think of a way…”
At this point, do you want a mathematical continuation below, or a literary ending? But anyway, math and literature will part ways here.
The story of mathematics goes like this: The kind waiter begins to solve the room problem for the old couple: he wakes the sleeping guests in the hotel and asks them to change places: the guest in room 1 moves to room 2 , the guest in room 2 moves to room 3… and so on, until each guest moves from his room to the next room. Then a miracle happened: Room 1 was vacant. The waiter happily arranged the elderly couple in. No room was added, no guests were removed, all the rooms were full when the two old men arrived - but just by moving each guest to the next room, the first room was vacant, which is why? It turned out that the two old men had entered the mathematically famous Hilbert Hotel - it was considered a hotel with countless rooms.
This story was told by the great mathematician David Hilbert, who introduced the concept of “infinity” in mathematics. This concept is so important to the discipline that it is hard to imagine how mathematics would exist without it. Anyone who can count knows that every whole number has a successor up to infinity (so in the Hilbert Hotel, behind every house there is one up to infinity)…Mathematics is the science of infinity.
Alright, let’s go back to where the waiter said “let me figure it out”. This is how the story of literature continues. This literary waiter should be more humane and caring, and of course he couldn’t bear to let the old couple go out late at night to find another accommodation. Moreover, in such a small town, I am afraid that other hotels have already closed. Wouldn’t these tired old people live on the streets in the middle of the night? So the kind waiter led the old couple to a room and said, “Maybe it’s not the best, but now I can only do this.” stayed.
The next day, when they came to the front desk to check out, the waiter said to them: “No need, because I just lent you my room for one night - I wish you a good trip!” So it was. The waiter himself had not slept all night, so he was on duty at the front desk all night. The two old people were very moved. The old man said, “Son, you are the best innkeeper I have ever met. You will be rewarded.” The waiter smiled and said it was nothing.
He sent the old man out the door, turned around and went back to his own business, forgetting all about it. Unexpectedly, one day, the waiter received a letter, opened it, and found a one-way ticket to New York with a brief postscript, inviting him to do another job. He came to New York by plane, followed the route indicated in the letter to a place, and when he looked up, a splendid hotel stood in front of him.
It turned out that late at night a few months ago, he received a billionaire and his wife. The rich man bought a big hotel for the waiter, convinced that he would run and manage the hotel well. This is the legendary story of the first manager of the world-famous Hilton Hotel.
03
Defective hotel
In the early 1970s, the budget hotel Hans Brinker opened on Church Street in the center of Amsterdam. Despite its strategic location, next to the bustling Leidseplein and surrounded by restaurants, bars, coffee shops and other places, this hotel has not improved after many years of operation. When the current owner, Robert Penrith, took over in the late 1990s, the hotel was dilapidated and had received frequent complaints from travelers. Penrith plans to renovate the hotel and reopen it.
Penreth’s friend Eric Cosells is the creative director of an advertising agency and has won many awards in advertising creative competitions. The night before the renovation of the Hans Brinker Budget Hotel started, Penrith was invited to a party organized by Cosells. During the conversation, Penrith revealed to Cosells about taking over and renovating the Hans Brinker Budget Hotel, and also asked Cosells to help promote the hotel after the renovation. But Cosells advised Penres: “Even if the hotel environment is greatly improved, it will not increase its competitiveness, because there are many well-known budget hotels nearby. Don’t worry, I will find out about the hotel. Make plans later.” Penreth readily agreed.
After Cossels followed Penreth to visit the Hans Brinker Budget Hotel, he was surprised: the hotel was dirty, the chemical fiber carpet was broken, there were cigarette butts lying on it, and the various facilities were placed in disorder; There are few facilities in the room, not even the basic facilities such as sink, bathtub, independent toilet, etc. The facilities are also old. The bed is a bunk iron bed, and there is a simple wardrobe next to it.
There’s hardly anything here worthy of the word “hotel,” but Cossells finds that there’s no secretive staff about what’s going on here, and it’s the honesty that inspires him. Cossells said to Penreth: “I don’t think you need to improve the environment of the hotel, just make it the worst hotel in the world.” Penreth was confused: “Are you kidding me? Who wants to pay for a crime?” Cossells explained with a smile: “Of course, travelers want to be comfortable, but don’t forget that their curiosity is waiting for us to satisfy them. Not only will they imagine the world’s top hotels, but they will also have a strong interest in the world’s worst hotels. It is difficult for ordinary travelers to experience the services of the world’s top hotels, but they can satisfy their curiosity by staying in the world’s worst hotels.” He readily took Cosells’ advice and made the hotel environment worse as he requested.
In order to attract customers to the world’s worst hotel, Cosells has launched a series of advertisements, which are all telling people, Hans? The Brinker budget hotel is the worst hotel in the world, and any unnecessary facilities and supplies are hard to find here. The advertisements were posted on trams and “showed up” on the streets of Amsterdam every day.
One ad’s definition of “unnecessary” is maddening—even basic items like towels and slippers are deemed unnecessary. An advertisement plays the environmental card: for example, the elevator is worn out but not replaced with a new elevator, which is said to be “in order to let guests take the ‘environmental elevator’” - stairs; no hot water is provided, it is said to be “designed to reduce water”; guests are encouraged to use the curtains to wipe themselves, said to be “to reduce towel usage and cleaning.” The ultimate purpose of this is said to be “saving the planet”. Another ad used images of a fork with a broken tooth, a water glass with a broken handle, a three-legged chair, etc., to illustrate how bad the hotel was. The most exaggerated ad consists of two close-up photos of a guest’s face, labeled “before check-in” and “after check-out,” to suggest the consequences of a night’s stay at the world’s worst hotel: eye changes. swelled, and his face became haggard.
Instead of scaring guests away, these seemingly blatant “worst in the world” ads sparked curiosity, and people were checking into the hotel to see for themselves what the worst hotel in the world could be. Not only did this quickly turn Hans Brinker Budget Hotel around after a long slump, it also made it a famous attraction in Amsterdam’s travel brochures.
In order to achieve success, it is understandable to try to eliminate defects and create various advantageous conditions, but sometimes due to various objective conditions, the expected results cannot be achieved. In this case, if you can think backwards and make clever use of the defects, you may be able to turn the defects into advantages and change from passive to active.