Hotels must know 100 'unspoken rules'
The longer you stay in a field, the more you can see what it is, and the same goes for the hospitality industry. So what does this industry look like in the eyes of senior hoteliers? How to better stand in this industry? We together look!
Hotel managers who know how to operate should also follow the regulation of national policies; Zai Niu’s planning book is also a pile of waste paper at the moment.
The large hotel study is standardized, and the small hotel study is comprehensive.
It is recommended to go to a big hotel to practice first, and consider a small hotel as the starting point for your dream.
The hotel earns not only hard money, but also improves people’s minds. To put it bluntly, it means that one year’s mental age is the best for the hotel for two years, because there are too many people who deal with you in the hotel.
If you want to be successful in the hotel, follow three principles: first, you must do it yourself, which is the foundation. Second, someone has to say you can. Third, those who say you can do it must do it too. You are fine!
In a high-star hotel, follow the instructions of the boss step by step. It is better to find a loss-making hotel for him to make profits and show his self-worth. Of course, for the sake of face and comfort, refer to the first rule!
Don’t regard the customer contacts accumulated in the hotel as your intimate circle of friends. If you really encounter difficulties, you will find that he can’t give anything.
It is not easy to make a fortune by doing hotels. But the hotel can guarantee that you will not starve to death three meals a day. In addition, the marginal effect of the hotel workplace is a supplement if you make good use of it!
Innovation is the only way for hotels to maintain progress, but blind innovation in hotels is sometimes equivalent to chronic suicide. Behaviors that violate industry norms should be handled with caution.
Loyalty may be the best choice for you in the hotel industry, which is not easy to lose your job. If you stick to it, it may be extremely peaceful.
If you can’t stand the temptation to change jobs frequently, you will find that you lose more than you gain.
The general hotel marketing staff should refer to the following three conditions for job-hopping: whether the hotel is of the same level; the distance between the two hotels should not exceed 3 kilometers; the level of treatment has improved significantly. Marketing executives who plan with their brains can choose to ignore them.
Investing in hotels is sometimes like the classic sentence in Mr. Qian Zhongshu’s book “Besieged City”: people outside the city want to come in, and people in the city want to go out. A considerable number of people come in fresh and go out in rags.
Don’t say that the hotel is not promising. When you are frustrated, look at the CEO of the United States. Do hotels become the best people in the world? Is it not enough for you? Maybe it’s not how good the hotel is, but more of that nonsense mouth.
Hotel managers are good at at least one of the following two, either good at operation or management. If you are not good at it, you should let Yin!
If you want to be a hotel executive, you need to master the four elements and think about it.
The general manager who sees a prosperous hotel operation never regards the hotel simply as a hotel. The hotel has the attributes of a hypermarket and is the starting point of new retail.
The author first wrote an article five years ago and proposed a new idea of hotel management: jumping out of the hotel to see the hotel, jumping out of the hotel to think of the hotel, and jumping out of the hotel to do the hotel. In fact, it was inspired by a farm development seminar. Now it seems that these words have a kind of universal meaning.
Three elements of hotel management: people and property. Especially people, management, if you don’t care, no one will pay attention to you. Therefore, people must take the initiative to manage.
Don’t be afraid of trouble between hotel peers. Only by making trouble with each other can we enhance each other’s feelings and advance each other.
Be a hotel, make money or not, and make a round belly. This is a high probability event, especially the second sentence.
Hotel people live together as if they were married when they are not married, and separate as if they were not married after marriage. Don’t say it, it’s all tears.
When Chinese people eat steamed buns, the per capita consumption of hotels and restaurants will drop immediately. The so-called people-oriented hotel industry is actually based on people. This is the power of a model.
Pay attention to three key points in hotel rooms, play comfortably (with Wifi), sleep comfortably (mattress linen), and wash well (hot water is fierce). If you do these three points well, you will not be able to dissatisfaction with the room.
The food and beverages of star-rated hotels are often not the dishes themselves, but more about the environment and face (service), but the reason for not coming back: the lack of distinctive dishes is the most excuse.
What kind of speech is a classic? It is what resonates with you or inspires your work, so you have to learn to listen carefully and find resonance.
Participate in hotel forums, mainly to expand the circle of friends, supplemented by eye-opening and learning new things. But all of this will help you in your current job, provided you learn to transform.
There are many teachers of hotel staff, and we often ignore some of them, that is, the resources of supply chain manufacturers. If you don’t understand a certain product, you ask three similar manufacturers to drink tea, and they will tell you a lot of things that you absolutely can’t think of.
The hotel online course is very fashionable and popular, but how many effects can be achieved and how many practical problems can be solved, I have no idea. For instructors, online classes add a channel for self-presentation and master an Internet technology.
It is difficult for hotel products to be unique. The rule of not letting opponents surpass is to do better! More refined!
It is a last resort for hotel people to enter and leave the wine hall. Remember: you can eat food, drink wine, you can’t talk nonsense, you can’t make fun of it, and you can’t write it down. Otherwise, hehe, you know.
Every day, diners say that the hotel dishes are not special. There are two reasons. First, the dishes are really unpalatable;
In fact, there is not a big difference in ability between people who can achieve the position of general manager of a hotel. The difference is emotional intelligence, pattern, opportunity and whether it is too selfish.
Don’t always say that the employer is not good if you are frequently laid off. The more reason is yourself. You will not summarize and review and correct yourself, and the tragedy will continue.
Emotional intelligence is what hotel people should have. I can’t understand the appearance and words, and I really don’t know how you get mixed up in the hotel circle.
If the hotel engineering department is still positioned as a second-tier department, it means that you really do not understand the core work content of this department.
In addition to kitchen administration and cost control, the head chef should focus on the research and development of dishes. Don’t always study Sun Tzu’s art of war and self-economy. Those who can become masters in the industry are those who never forget their original aspirations. .
Each hotel has its own way of survival if it can survive the big waves. As the saying goes: the dragon has the dragon’s way, and the shrimp has the shrimp’s way.
Don’t be complacent just because your current platform is big. If you really don’t consider the platform factor to recruit, you may not have been the person in charge of those small hotels. When the boat encounters wind and waves, you will find that the person who supports the small boat is easy to survive, but the person who sits on the big yacht sinks.
It doesn’t matter what the hotel people have done, what they have done is the key!
The big hotel talks about collaboration, the whole, and the team. The small hotel looks at heroes, although it also looks at the team, more needs a powerful dictator.
Working experience is the same as recording the hotels where you have worked. It is better to live in a hotel and do something that you are proud of in a hotel. At least you have something to brag about when you are old.
Hotel people should never underestimate the younger brother who used to follow you. Maybe one day you will call him: good morning boss! The so-called: ten years of Hedong and ten years of Hexi have become the past, and now pay attention to: perfect reversal, just fight for the day!
The development of the hotel is no longer the era of water storage and fish farming. Now it is about killing chickens to get eggs and fighting for speed. Occupy the market first, dig the first pot of gold, and then talk about the original intention and service. This also explains the reason why the horse is fast and the death is miserable.
The owner of a homestay is very similar to the person who invested in a bar many years ago. Most of them are sentimental and petty bourgeois people. They can play tickets, make money, and joke. Am I a poor person? There is no mine at home, no cornucopia. , don’t wading into muddy waters and mixing things up blindly.
The essence of the homestay is first of all the owner, the proprietress culture, many people go astray, a seven-foot man rents a house to do a homestay, that is a deceptive behavior in a cloak, and at the end of the trip, he will become the Sun Erniang on the cross slope, Sun Erniang was the pioneer of Song Dynasty homestays.
Chefs do not like to cook when they go home, but hotel staff in other positions are keen to cook dark dishes at home. Have you been shot?
The essence of hotel personalized service is to show off. The purpose is to tell you that we have the ability to provide personalized service, but not everyone can enjoy it. Equality of service and equal treatment are all lies. It is the key to see what the food is served. Otherwise, what kind of VIP will the hotel set up?
The three elements of a hotel’s success are location, location, location. This is what Statler, the founder of modern hotels, said, and Li Ka-shing also said something similar. In the era of the Internet, this sentence is a little shaken, and a good location may not necessarily succeed.
Sometimes it’s not necessarily your hotel opponent that beats you, it may be a thread, a net (Internet) that you can’t see.
There are at most three opportunities for people to challenge new positions. If you fail in a new position three times, it proves that you are not suitable for this position, so you should transform!
This is an era that pays attention to speed, including the promotion of managers. In the past, it is not necessary to work for 10 years to become the general manager of the hotel. Now it has become the norm to be promoted to the manager after 3 years of work. The consequences of pulling the seedlings to promote growth are obvious, and there are also young heroes in the helpless, after all, they are a minority.
It is not easy for hotel people to leave their hometowns to make a living. If you live outside your hometown, you will be downgraded to three levels, and you should consider your superiors in advance to ensure your food and clothing.
The general hotel staff should consider salary, treatment, benefits, development space, etc. when applying for a job. If you are applying for a CEO position, in addition to this, you have to consider whether the three views of the boss are consistent, otherwise, the job will not last long.
In addition to the normal job establishment, the hotel also needs several shop flowers & shop grass in individual positions. This is an image post, and the salary can be higher. At critical moments, this can be topped.
There are also sweepers in the hotel. It is necessary to respect everyone, including senior cleaning brothers and sisters, etc. You may not know that their means of transportation are much more aggressive than yours. Maybe they really have mines at home. Multiple rooms.
Don’t deliberately hostile or alienate the so-called boss. His existence will only keep you working more professionally. When you develop good professionalism, please say thank you to him.
All employees who are in love with the purpose of marriage should still support and understand, and send blessings at the right time. Don’t let employees call the store home in writing and verbally, but in fact, the two are flying.
Hotel people should not say that they keep pace with the times, but in reality, they have a vague understanding of Internet tools and cannot keep up with the rhythm of the times.
The Internet is a tool for hotel operation. Although the tools are limited, the operation thinking can be extended infinitely.
Handle the relationship with your subordinates well. Sometimes you need to have a meal. If one meal is not enough, then another meal. If it’s a lady, the spicy hot pot skewers are the same.
The general manager who is too stingy will not have people who really help you. It is popular to eat the boss in the rivers and lakes. If you have a high status in the rivers and lakes, you should take the initiative to buy the order. Advance appointments or themed dinners can be ignored.
It is not advisable for hotels to rely on unconventional shortcuts to generate income. The red line of the law cannot be touched.
The boss of the hotel can sometimes learn from Song Jiang, and he should think more about the subordinates who follow him. Although Song Jiang has some factors to consider for himself, he is essentially seeking a name and future for his brothers. Who wouldn’t want to follow a promising big brother?
While insisting on learning and cultivation, hotel people must learn to extract the essence, integrate their own opinions, and form their own unique ideas, and cannot follow others’ opinions.
The hotel needs recognition, and the design is very important; the hotel people also need recognition, the thinking is very important, and the hotel people also need labels.
Preparation, preparation, and camp preparation are essential prerequisites for hotel project establishment, and they are indispensable. Preparation is a hardware problem, preparation is a software problem, and how to prepare a camp is a problem!
It is very important for hotel purchases to focus on cost performance, and more importantly, matching. Guest VS personal use, high-end VS low-end, etc. are all issues to be considered.
Hotel procurement is not only a matter of spending money, how to spend it, what channels to spend it on, and whether you really understand the product structure, manufacturing, and expiration date. Saving is making money. This is the last word!
It is easier to buy a profit than to sell a profit. In fact, it is easier to spend money than to make money. Be careful about money management!
People who say three-star hardware and five-star service are either a big fool, or they really don’t understand hotels. Hotel hardware itself is the service standard.
Hotel has many incarnations in China: hotels, restaurants, guesthouses, inns, clubs, homestays, resorts, villas, service centers, training centers and so on. The shape of Variety Xingjun has the same core.
After staying in a high-star affiliate hotel for a long time, the professional depth may be better, but in terms of breadth, I appreciate those independent hotel people with high degree of freedom.
For the restaurant executives of star-rated hotels, I respect the use of local people, especially Chinese restaurants. Regional habits, food culture, interpersonal relationships, etc., it is difficult for foreigners to integrate.
Every industry has its own circle, and hotels are no exception, and they are very finely divided: star hotel circle; boutique hotel circle; government affairs hotel circle, homestay circle, etc. Spontaneous grouping is puzzling.
The hotel is divided into circles, and the hotel people are divided into circles. This is also traditional Chinese culture? Why not take the initiative to integrate it? Audi is connected by four circles, and it is a classic! The Olympic rings are connected, and it is great. Hotel staff please take a closer look.
Hotel people need to support each other in order to complement each other and make the starry sky bright. Look carefully at the herringbone structure. Although the two strokes are simple, they will fall down if they do not support each other.
The essence of brand diversification is to seize the market share and to make money. The connotation of brand service remains in the propaganda slogan, but the improvement of service quality is limited, very few.
Hotel practitioners are moving from the age of black hair to the age of silver hair, from the age of warm smiles to the age of cold machines. The advancement of intelligence is the progress of the times, but it is the regression of the hotel.
Whether the reconstruction of hotel space and the layout of new retail will subvert the experience of hotel customers remains to be discussed. Hotels are not like hotels, supermarkets are not like supermarkets, what the hell is that?
Hotel people should be more virtuous if they are talented. A Chinese-Australian running woman with an annual salary of one million is talented enough, but as a result, she ruined her reputation and lost her job. The “virtuous” of the runner finally ruined her “talent”!
The platform is your capital to show off, not your retirement home. A platform is a tool for your life, not an excuse for your pride. Because you are nothing without the platform, thank the people who built the platform to feed you.
The reputation of hoteliers is particularly important in the Internet age. Do not do evil for smallness, and do not do good for smallness. Be with people, be kind to people. Don’t talk about rewards when you can, and help young people more! Human hearts are full of flesh, and there is no shortage of grateful people in the world.
Be grateful to those who have helped you. What you get is not only word of mouth, but also popularity. During the festival, say thank you, send a small gift, you will definitely get more than you give. People who understand gratitude will not be too bad in the workplace.
It is not easy for hotel supply chain manufacturers. On the premise of not harming the interests of third parties, give a hug to those who can give support, and one more friend will make the road wider.
When you open your mouth to ask your partner for benefits, you have actually turned from the highway to the country lane. You help me, I can take the initiative to give it to you, you don’t want it, don’t force me.
Don’t believe it. Although I don’t usually contact you, I have your nonsense in my heart. I’ve never seen it before, and I don’t usually burn incense, but it will show up on a temporary cramming.
The basis of successful cooperation must be win-win or multi-win, otherwise it will be avoided. Before cooperation, discuss the division of labor, rights and responsibilities, and the most important thing is how to distribute the benefits and who will bear the losses.
The popularity of theme hotels is mostly in the form of hotel publicity needs. And the real kernel build, takes a long time.
The essence of the heart service is to impress the guests through a series of careful operations, and then move the guests, continuously retain the guests, and turn the guests into loyal repeat customers.
The best marketing for a hotel is warm marketing and reliable marketing. When it’s critical, it really needs to be face-to-face in person. No big deal is done entirely on a cold internet. Going out and having a face-to-face and warm marketing is the right way.
The key nodes of hotel services often appear at the end and are most easily overlooked. Hoteliers should take precautions. High-quality service pays attention to the service before, during the service, and even more after the service.
In the hotel workplace, the achievement of a contract means the recognition of both parties, and trampling on the contract is actually a trampling on the personality. A person or company that violates the spirit of the contract at will, although it is a temporary benefit, the final result will not deceive you.
Sometimes, you will find that a reliable friend may be your iron job. If you want to have such a friend, first of all, you must make your friends feel that you are reliable! Unreliable people, see Forget about profit, people who do not have the principle of being a human being can only go down a thorny path. Of course, it is also possible to be cast aside!
Every successful person has an unimaginable time devastation in the early stage. Heartache, loneliness, loneliness, maybe mixed with a little regret, when everything is irreversible, maybe it’s when you have accumulated a lot!
The foundation of hotel quality shaping service innovation is pragmatism, combining local culture to perform cross-border interpretation, integrating national characteristics and landmark culture into hotel services, and showing it through careful design, scientific arrangements, and a sense of ceremony.
The road of life is always in the distance! Standing still, wandering in the same place, there is no future! The scenery along the way is full of hope and adventure! Where the flowers are blooming is the turbulent heart that tempts you! When a person is in a desperate situation, it is to experience your fragile heart! In any case, the dream is on the journey! One is the journey of your real body. The second is the long-distance travel of your thinking. After a long journey to see the road, it is more to look at the sky. When thinking jumps, don’t forget to look after the future!