Hotel people who speak sweet are the most praised, 100 sweet words to learn
01
Sentences with empathy
I can understand;
I understand your feelings very well;
I understand how you can be angry. If it were me, I would feel the same as you;
Please don’t worry, I understand your mood very much, we will do our best to solve it for you;
If I encounter so many troubles with you, it will be your current mood;
This kind of thing will bring you inconvenience, but we should face it positively, right?
Yes, if I encounter so much trouble with you, I will also feel very aggrieved;
I understand your mood very much, please rest assured, we will verify it clearly and give you a satisfactory answer;
I really understand, please rest assured, we will check it out and give you a reply;
“I hear you’re in a hurry”
“I feel you are a little worried”
“I can understand that you are very angry. Let me give you other suggestions. Do you like it?”
“I can feel your disappointment, what I can help you with is…”
“I can feel that the situation of XX has brought you unnecessary trouble.
02
Words to show that customers are valued
Sir, you are our first year customer;
You are all old customers who have supported us for a long time;
You are so familiar with our business, you must be our old customer, I am sorry, we have made such a mistake, I am so sorry
Sir/Miss, I’m sorry that the previous service made you feel bad. Our store attaches great importance to the opinions of customers. We will report your situation to the relevant departments as soon as possible for improvement;
03
Substitute “I” for “you”
You confused me - (replaced) I don’t quite understand, can you repeat your question again;
You made a mistake - (replaced) I think it may be a misunderstanding in our communication;
I have made it very clear - (replaced) may be that I have not explained it clearly, and you have misunderstood;
Do you understand? — (replaced) Are you clear about my explanation? ;
Ah, what did you say? — (replaced) I’m sorry, I didn’t understand, could you please say it again? ;
You need…—(replace) I suggest… / Do you see if this is possible…;
04
Speak from the customer’s point of view
This is mainly to protect your interests;
If anyone can help you handle such an important business, it is very insecure for your interests;
I know that you will understand, this is to ensure the rights and interests of loyal customers who are as important to our store as you;
05
What kind of mouth is the sweetest?
Excuse me;
Thank you very much for such a good suggestion, we will reflect it upward, because with your suggestion, we will continue to make progress;
(When the customer is dissatisfied but not investigated) Thank you for your understanding and support, we will continue to improve the service to make you satisfied;
Sir, you are all our old customers. Of course we cannot live up to your trust…;
I have troubled you this time. In fact, we are also very sorry. We will record what you said and report it to the relevant departments, so as to avoid the recurrence of the problem as much as possible…;
Thank you very much for providing us with this information, which will make our service better;
After you solve this problem, feel free to use it! ;
Thank you for your support for our work, and I hope you will continue to support us in the future! ;
Thank you for your supervision of our services, which will allow us to do better;
Thank you for your support to our store. Your feedback and suggestions will become an important reference for our store improvement work in the future;
Thank you for your feedback to us, we will strengthen the training of our work, and you are welcome to supervise our work at any time;
Thank you for your feedback. This problem has always been a problem that my store attaches great importance to. At present, in addition to XX accepting it, we also provide other channels. I hope you can also provide us with better suggestions;
In response to the situation you just reported, our store will continue to improve, and we hope to bring you better services after the improvement;
I am so sorry for causing you such doubts and making you angry;
Thank you very much for your concern and support to us, we will improve it as soon as possible;
Your suggestion is very good, I agree very much;
Thank you very much for your valuable suggestions. It is an honor for our store to have customers like you!
06
the art of rejection
Miss X, I can understand your thoughts very well, but I am very sorry. We are unable to meet your specific requirements for the time being. I will first report your situation to the relevant departments, and then contact you after verification, okay? ;
What you said does have some truth. If we can help you, we will do our best. If we can’t help you, please understand;
Although we cannot deal with or solve this matter immediately, what I can do is…;
Thank you for your support! Please pay attention to future promotions;
Mr./Ms., thank you for your attention to our company’s XX activities. At present, we have not received the latest notice, .. or consult us later;
Thank you very much for your attention, it has not been launched for the time being, please pay attention later;
Sir/Miss, thank you very much for your feedback. We will do our best to improve this problem, and I hope you can support and supervise our work as always, thank you! ;
Miss *, I can understand your mood, so how do you want us to help you solve it?
Mr. *, you are our customer and try our best to satisfy you. This is our job requirement. Sorry, what you said does make sense. If we can help you, we must try our best, but we cannot help you. place, please understand!
07
shortening the call
Hello, in order to facilitate your understanding (memory), I will now send you the content via text message (mail), please pay attention to the inquiry;
Due to the large amount of content involved, I will send you the specific content by email to learn more about it, okay?
08
How to Make Customers “Wait” Sentences
Sorry, I missed your time;
Remind before waiting: “Mr./Ms., please wait a moment, I will check for you immediately”;
After waiting, resume the call: “Mr./Ms., thank you for your waiting, I have helped you to find out…/The result of my inquiry is now…”“;
Please wait for a while, it will be ready immediately;
Since it takes some time to query the data, I am sorry to delay (you) a little time;
Thank you for your patience;
09
How to Make Customers “Wait” Sentences
Is it convenient for you to provide the specific situation (detailed address, time, phenomenon, etc.)? We give you a record so that we can query and process it as soon as possible, thank you for your cooperation! ;
Thank you for your valuable comments, we will record the comments to the relevant departments! ;
I very much hope to be able to help you. For this matter, there will be someone in our store to help you as soon as possible, please rest assured…;
Hello sir! **It is in the stage of popularization. It is because of your use that we know the insufficiency of the new activity after the launch. Thank you very much for giving us timely feedback on this inadequacy;
This may be the mistake of our staff, we will feedback you this problem immediately, please rest assured, we will give you a satisfactory result! ;
Sir/Miss, I agree with your proposal very much. I will record it and hope to implement it as soon as possible. Please pay attention! Thank you very much for your valuable comments;
I’m very sorry for the inconvenience caused to you. Please wait a moment, we will test it right away, okay? If there is a fault, explain to the customer: “Thank you for reporting this situation to us, we will report the fault immediately, please try again later, okay?
I am very sorry for the inconvenience caused to you. This situation must be a problem in a certain link. You can rest assured that if it is our problem, we will be responsible to the end and give you an explanation;
10
other example sentences
If you are not satisfied with my explanation, can you make your suggestions so that I can improve in the future? (When facing a deadlock with customers);
Hello, your CRBT is very (pleasant, special, good, individual, etc.) (when you need to make an outbound call);
Your satisfaction is our pursuit, I wish you a sunny and good mood (when the customer expresses his gratitude to us for solving his problem);
“Please enter your password to verify, please pay attention to the page prompt”, put the follow page prompt at the back to play a prompt role;
It’s okay, I’m just worried that you will miss these offers. We will contact you when you have better suggestions next time/when we have other activities in the future? ;
Please rest assured that the refund you requested has been processed (cancelled) successfully! , Please rest assured, I have already checked your phone bill for you, no problem! , Please rest assured, the problems you reported have been recorded for you! ;
Thank you for your suggestion;
Thank you very much for your patience;
Don’t worry, please speak slowly, I will try my best to help you;
Thank you for your criticism and correction, we will correct it in time and continuously improve the service level;
Thank you, this is what we should do;
We will contact the relevant departments with your questions, please leave your contact number and we will reply to you within * hours;
Maybe I didn’t say it clearly enough, please allow me to explain it again;
If you have any trouble, you can rest assured that we will try our best to help you;
Please tell us what you think, we would love to hear your opinion;
Sir/Miss, thank you very much for telling us your troubles in time;
You are all our customers with very good credit, and we will help you as soon as possible!
11
closing sentence
I wish you a happy life!
I wish you the best of luck!
When the customer says that he is driving, the conclusion: pay attention to safety on the road;
I wish you a prosperous business!
Hope to serve you again next time!
Please be careful on the road;
I wish you a smooth journey;
When the weather turns cold, remember to add clothes to keep warm;
It is raining today, please remember to bring an umbrella when you go out;
Have a nice weekend!
Have a nice trip!