What should hotel practitioners focus on when visiting and studying?
As a hotel practitioner, it is not acceptable to stay in your own hotel all the time. And the learning ability of the team is the real core competitiveness! Actively participate in the training of all staff in the hotel and arrange for middle-level management personnel to visit other hotels for investigation and discussion, learn the essence of other hotels, use them for my use, and improve together. The following four points are summarized. What should we pay attention to when visiting and inspecting hotels? What should be learned?
01
characteristic culture
The existence of a hotel will have its own cultural orientation. These are the receptions of the hotel that need to be explained to us. How did they do it? How’s the effect? Most of these are reflected in the care for the lives of employees! The hotel’s humanistic care is reflected from the staff restaurant, staff dormitory, and supporting facilities for staff’s spare time. Many cultural things can be directly used for reference.
02
Featured Configurations
Many hotels will add some characteristic configurations according to their own positioning and local environment. We can sigh or imitate these configurations. Some small decorations, small appliances, and gadgets can be directly upgraded and adopted. For example, the computer desk is equipped with a full set of stationery: manuscript paper, calculator, small scissors, ruler, pencil, eraser, etc. I saw a multi-functional tea machine in the hotel’s buffet breakfast, which was very useful for reference.
03
Featured offerings
Each hotel has its own special products, and each chef has its own specialty dishes. The communication at the wine table will be more intuitive. Some distinctive dishes and local characteristics are all worth learning. This time, I ate dried chayote with pickled peppers during the reception banquet in a hotel. It was very good, so I brought it over to improve and study, and the guests reported that the effect was not bad.
04
Featured Creativity
The hotel’s characteristic creative service is always unforgettable. One time I visited the best mountain resort hotel in Linzhou. When the spring was warm and cold, I entered the room and saw a bunch of spring flowers blooming in the mountains and fields and a welcome letter carefully prepared by the hotel. welcome speech. In the welcome letter, it is obvious that personal information is searched, and a description and welcome are given in a targeted manner, giving people an unforgettable surprise! When I came back after drinking in the evening, I saw a small saucer of honey being used for hangover beside the boiling kettle, and the warmth instantly spread throughout my body. Another hotel has added a small bag (about 50ml) of washing powder to the delivery of six small pieces in the room, so that guests can wash their own shirts and socks, etc. These creative and considerate services are what we should learn and learn from!
In a word, the exchanges and mutual visits between hotels are not only about how luxurious the hardware facilities of the other party are, which we cannot easily change, but we need to pay special attention to the details of many software services, which can be replicated and referenced. . Going out can broaden your horizons and improve your realm. The most important thing is to use it in practical work after sighing!