Seeing you at a glance, how to train hotel staff to smile and look beautiful
Smiles and glances are silent languages that convey emotion and information. In social situations, especially the smiles and eyes of practitioners in related industries, must comply with the requirements of etiquette.
01
Smile Beauty Norms
Clean clothes, dignified appearance and full of energy.
Smile should be standardized and decent. Smileers should have a calm demeanor, lightly closed lips, wide-eyed smiles, energetic eyes, moderate enthusiasm, natural generosity, and proper norms.
Smile actively. If you are a mature or well-trained employee, make eye contact with the guest and give a smile before you speak. In this way, you have created an atmosphere and situation in which friendly enthusiasm is beneficial to you; you will definitely win the other party’s satisfactory return. If the other person smiles first, they must immediately return a polite smile.
The best length of time to smile is no more than 7 seconds. The time is too long to give people the feeling of smirking, but the beauty of the smile is lost.
5, the best start. When the eyes are in contact with the guest, look at the other person and start smiling. The first smile can be used to greet customers in general, and the second smile can be used for regular customers or business activities. However, the starting and closing of the smile must be done naturally.
02
Eye beauty norms
Look straight. When smiling, you should dare to face each other, express naturalness, self-confidence and self-esteem, and do not look around or feel shy;
Watch time. When talking to people in social situations, the eyes should only glance over and quickly turn to the face; the gaze time is generally about 5 to 7 seconds. Don’t stare at each other for a long time. Some people put forward the concept of “moral gaze time”, which holds that the time for one person to look at another person’s eyes, face and other parts of the body should not cause tension between the two parties. Especially when looking into the eyes of the opposite sex, it should not exceed 10 seconds at most. Otherwise, it is easy to cause misunderstanding.
Look at the location. It is impolite to stare; it is also impolite to stare at a certain part of the other party. The position of gaze is closely related to the information conveyed and the atmosphere it creates. Different occasions and different objects have particular attention to the area of gaze. The first is the scope of the official gaze. Generally, it is within the range of its eyes and its upper forehead. This gaze area can create a serious, condescending, and overwhelming situation. Therefore, it is a commonly used gaze range in business activities. In ordinary social situations, people generally look within the range of their eyes and their lower foreheads. It can create an egalitarian, cordial and relaxed social atmosphere, which is conducive to communication between both parties. The third is the range of intimate gaze interval. This refers specifically to people with intimate relationships, such as the gaze interval between lovers, loved ones and friends, mainly the eyes, lips and chest of each other.
03
Basic requirements for smile and eye training
Consciously correct the deviation of smile consciousness performance. A smile is the most beautiful face in the world. A smile is also the face that best expresses itself. It’s such a simple pair, so simple that no makeup or even two lips need to be opened to produce an amazingly beautiful smile, but who wants to think that it is difficult to produce. Smiling, at times, is a rare pleasure for many people. This is because there are too many faces that people often perceive as “unsightly”. Therefore, what needs to be explained here is that in order to perfectly reflect the principle requirements of service aesthetics, it is not enough to only focus on the use of skills of smile and eye beauty, but more importantly, have a normal attitude and face the public with a calm smile. In this way, we should consciously correct the deviation of smile consciousness performance. It manifests in:
It is easy to smile at superiors, colleagues and acquaintances, but difficult to smile at strangers
It is easy to smile occasionally, but difficult to smile often
It is easy to smile to those who are pleasing to the eye, but it is difficult to smile to those who are “not pleasing to the eye”
It’s easy to smile when you like it, but it’s hard to smile when you don’t like it
It is easy to smile in general, but difficult to smile properly
The above deviations are mainly caused by a weak sense of smile. To be competent for the task of serving with a smile and to fully embody the beauty of life, it should be overcome
04
Basic requirements for training
The basic requirement of smile and eye beauty training is to be able to master and use the meaning skills of smile and eyes skillfully, fully reflect the beauty of smile and smile service, comprehensively improve the quality of aesthetic services in the hotel industry, and complete your tasks with excellence. Therefore, efforts must be made to meet the following training requirements:
Basic understanding and mastery of the general business etiquette basic principles of smiling service, etiquette and standard actions;
Basic understanding and mastery of the standard and standardized movements of the smiling service’s birthing, rising, squatting and squatting postures;
Basic understanding and mastery of gesture language normative actions of smiling service work;
Clarify the relationship that can shape and enhance personal image and corporate image through smiling and smiling service training;
It is clear that the new concept of smiling, the new concept of smiling service, and that smiling service is an effective form of enterprise management and self-management.